We created and implemented a two-phase training plan to help grow the supervisors’ management skill set.
Phase I (In-person and online management training)
We delivered a series of online and in-person management training modules and coaching sessions, which helped managers:
- Gain awareness and skills in managing employees;
- Build confidence in handling challenging performance issues;
- Get knowledge about how to maximize employee engagement to achieve results.
Phase II (Harrison Assessment Profile)
We used a job suitability profiling tool to emphasize areas of strength in each supervisor. Then, we coached the supervisors on how to build upon those areas of strength in their profiles (and even mentor others), and improve the underdeveloped areas of their skill set.