A high end Japanese hospitality company sought comprehensive human resources (HR) support on assistance with a full scope HR review and overhaul including, amongst other things: HR strategy and planning, streamlining of processes and procedures and HR system implementation across all branches of US operations. In the absence of an HR presence in the company and with substantial growth taking place, the finance team had a lot on its plate. In the absence of a local HR organization, the company’s CEO reached out to Peoplescape to step in quickly and hit the ground running. Peoplescape mobilized a multi-disciplinary team in a very short space of time and dived in to assist the client consolidate its infrastructure, tools and capabilities in time for its looming launch deadlines.
Peoplescape implemented a full Audit of HR operations and compliance, through to payroll conversion, expatriate immigration, compensation and benefits and developed an Employee Handbook.
Peoplescape showcased its program management expertise by breaking down the project into work-streams and phases, assigning a lead consultant to each work-stream in order to effectively serve the client while being mindful of budget and time efficiencies.
The first work-stream began with an audit of the company’s employee immigration documentation, and an analysis of the exempt or non-exempt employee classifications at the company’s US locations, which included Florida, California and New York. The second work-stream focused on an in-depth audit and analysis of current practices including wage and hour law as well as payroll withholding and deductions. The third work-stream assessed the company in light of the Affordable Care Act compliance and a detailed analysis of the benefit structure, providing suggested changes and roll-out of new benefits nationally. The fourth work-stream centered its efforts on identifying and correcting any non-compliance in the areas of documentation, classification, records retention, labor law postings, vacation and sick leave to name a few! An additional work-stream covered a complete overhaul and conversion of different payroll systems into one functioning system using ADP software along with an all-inclusive investigation of existing payroll functions. The final work-stream examined compensation frameworks which were evaluated and developed to enable the growing business to attract, retain and motivate employees across all levels of the business.
Despite the challenges of implementing a multi-layered project in this short a space of time, Peoplescape consultants were efficient in handling all of the company’s concerns, suggesting improvements, assisting with the implementation, and meeting deadlines with a 100% success rate. Although the scale of this project may have seemed insurmountable upon first look, Peoplescape prides itself on being a consultancy that adapts to the needs, challenges and time constraints of busy entrepreneurs and entrepreneurial companies. This project proved itself as a showcase for how a strong team effort, effective communications and collaboration with the client can truly achieve the impossible.