At least one day per year, as required by the FAA, pilots and aviation crew attend training focused on lessons learned from accident reports, how to respond to emergencies, briefings on changing federal and company regulations and how to resolve or diffuse customer relations conflicts. Given the rapid pace of issues the aviation industry is faced with, one day per year is not sufficient but a mere single step in a multi-stage recurrent training program aimed at winning over the public’s trust and engendering their loyalty. After all, moving over 1.7 million people per day in planes up in the [...]